Project of R&D Solutions Ltd.More about R&D Solutions Ltd.
With more than 10 different systems (one of which Customer Portal solution developed and supported by R&D Solutions), it is a burden to remember and manage the credentials for each one. WorkWave acknowledged it as an issue and addressed the need to ease the access of the employees, clients and their customers to all the solutions the company provides.
R&D Solutions designed, architected and implemented Single-Sign On (SSO) enterprise solution to meet WorkWaves needs. SSO ensures redundancy, high-availability, scalability and disaster recovery strategies, considering AWS best practices. We designed and deployed a WSO2 Identity Server architecture. SSO was developed and is supported on the AWS infrastructure. The deployment and provisioning process of the whole system is fully automated via AWS CloudFormation and PowerShell.
The project resulted in fully automated and customized Single-Sign On solution on the Cloud according to the needs of the client with several available environments – Development, Staging and Production to handle all the development needs. This SSO makes the life of support staff and end customers a lot easier. With the system functional a new benefit was identified – the possibility a support rep to impersonate a client with an issue. This increased support quality and decreased time for resolving customers’ issues.